Where can I find the mobile application terms and conditions?
Do I have to be disabled in order to use the mobile application?
No. The My Access App includes a free public service for use by anyone interested in promoting disability rights . Only people with qualified disabilities can file disability access lawsuits, but anyone can use the My Access App to increase awareness.
If I download and use the mobile application, does that mean you’re my lawyer?
No. The App Terms state that your choice to download and use the My Access App does not create an attorney-client or other confidential relationship between us. No attorney-client relationship can be created without a signed written legal services agreement that complies with California law and that clearly defines an attorney-client relationship.
The App asks me what I would like to do about my complaint. What should I choose?
If you think you may want to file a disability access lawsuit or if you want to speak with an attorney you should select “Contact ADA Lawyer.” If you do not want to file a disability access lawsuit, if you do not have a qualified disability, or if you want us to send a public service announcement, you should select “Send a Notice Letter.”
What happens when I click “Contact ADA Lawyer” or “Send a Notice Letter”?
If you select “Contact ADA Lawyer” you will receive an email with instructions. If you select “Send a Notice Letter” you will receive an email asking you to complete a questionnaire so that a public service announcement can be sent to the location.
Why do I have to fill out a questionnaire before a public service announcement is sent?
California law requires the public service announcement to include specific information about your experience. You don’t have to fill out the questionnaire if you don’t want to, but we can’t send the public service announcement unless you do.
Does the public service announcement make demands?
No. The public service announcement will not demand money or access improvements. It does do three important things. First, it draws attention to disability access issues and increases awareness. Second, it references publicly available resources that provide information, education and assistance. Third, it summarizes your experience and communicates your concerns to the people who can make a difference. The public service announcement will not identify you or your contact information but it will convey details of your experience.
Will you follow up on the public service announcement to see if accessibility improvements have been made?
No. The public service announcement is intended as a friendly reminder about obligations to people with disabilities. It does not make any specific demands for access improvement or barrier removal, and we do not follow-up on, inspect, review, analyze or offer any legal opinion about the condition of the location.
If I ask you to send a public service announcement, can I also decide to file a disability access lawsuit?
Maybe. Depending on the nature of your mobility limitations, the kinds of barriers you experienced, and how they effected you at the location, you may be entitled to file a disability access lawsuit after sending a public service announcement. If you think you are entitled to compensation or if you believe that court intervention will be needed to address access barriers you should seek the advice of an attorney.